Emergencies & Hospitalizations

In the event of a hospitalization, UnitedHealthcare Global Assistance MUST be given prior notification, whenever possible.

In the event of a hospitalization, UnitedHealthcare Global Assistance MUST be given prior notification, whenever possible.

When prior notification is NOT possible, UnitedHealthcare Global Assistance MUST be notified within 24 hours of admission to hospital and PRIOR to any invasive surgery or diagnostic testing.
Please contact UnitedHealthcare Global Assistance

Canada & USA Toll Free: 1 800 527 0218
Mexico Toll Free: 00 1 800 101 0061
Collect Worldwide: 001 410 453 6330

Broker Name – Monica Woldring, InsureLine Brokers Inc.

Please have the following information available, it is found in your Emergency Travel Card:

  • Insured Client Name
  • Name of patient, if different from “Insured Client”
  • Policy Number
  • Broker Name
  • UnitedHealthcare Global Assistance Group Number

Unitedhealthcare Global Assistance provides 24/7 multilingual emergency assistance and case management. They coordinate between treating facilities, claims management (International Program Group) and the Insurer and your family at home, if required.

Please note it is YOUR responsibility to report your claim – do not depend on treating facilities or other third parties!